AAA Complaint - AAA Sucks!
BROADVIEW HTS, OHIO -- My car broke down on the way home from work. got it into a service station, and called AAA for my free tow.(i am a plus member)the time was 2:30 pm. they said they were busy and they would have someone there by 5pm. I wait and wait. 5:15 I call to inquire where the tow truck is. AAA tells me that it will be there by 7pm. finally comes at 6:30.
two days later my other vehicle breaks down(yes I have that bad of luck). I was close to home this time. AAA tells me that I can wait at home and the tow truck guy will call me when he is near. AAA even calls me back and hour after I request service to verify my phone number. a few hours go by and I decide to call. AAA says that he was already there and didn't tow it because he needed me there. try and figure that out. so he left without towing it. I was going to add my mother to my plan so I could feel that she would be safe in her older years.
I have decided to take my business elsewhere. especially after hearing that they don't guarantee a phone call and that I should have waited with the vehicle. its ten degrees outside.