AT&T Cable Services Complaint - Very Dissatisfied Customer
ILLINOIS -- I just got off the phone with the rewards center and guess what...they wasn't much of a help. I have been waiting on my $50 rebate since November 08. I called on 12/2/08 to confirm if they had my new address and the representative stated they did. In the mean time I checked the status of it on the net and it should shipped 12/9/08. So I figured I would give it a couple of weeks. By 1/8/09 I called back to inform I never received a check. The representative read me my old address (meaning that it was never changed to begin with) so from that point she clearly stated it would be updated and another check will be sent. Well I called today and guess what I spoke to 2 reps that told me it had been cashed on 1/17/09 and that "IIIIIII" had spoke to someone about it being cashed and they were sending me a copy. Well guess what...if my address was never updated until the beginning of Jan., then the check was sent to the incorrect addr. CLEARLY AFTER THE PURPOSE OF MY 1ST CALL WAS TO CONFIRM THAT THE ADDR WAS CORRECT!!!
The 1st representative was very helpful...the 2nd representative was very rude! Gosh I wish I could remember his name. It all came down to me speaking to his supervisor who stated they are not responsible for lost/stolen checks...which I truly understand. Her name is (dng I can't say) from the ILLINOIS reward site. I told her that I will be filing a complaint b/c I don't feel it was my fault they sent it to the incorrect addr. She basically told me OH WELL there's nothing they can do. I asked her what was her manager's name and could I speak to them. Guess what she told me...she can't give that info and they do not take calls. Now what kinda customer service is that.
I am a customer service supervisor and I be d*** if we told our customers that. My a** would be through! I really needed to vent after that call.