Saturn Complaint - Vue This! - Vue 2002
SAN DIEGO, CALIFORNIA -- To Whom it May Concern,
My husband and I purchased this Saturn Vue 2002 from his mother almost 2 years ago. She had the maintenance done through the dealer and is methodical about up keep on her vehicles. A new battery was installed and the 50000 mile check was done. We figured we were buying a very reliable car, boy were we wrong. We have had all the maintenance done since through our mechanic. First problem we had was the fuel pumps had to be replaced 1800 dollars now the throttle body needs replacing. My mechanic said he couldn't get the parts from Saturn till mid March I found this hard to believe so he towed it up to Saturn for me to see what they could do. They said the same thing and that it needs a new battery, positive terminal bolt throttle bodyJ5490, engine wiring harness and to recall the PCM about 2200. I start reading on line how many people have had similar issues with their Vue's, it's a lot. I spoke to some one at a GM dealership and asked why would a part be back ordered on a 2002. My understanding is that reserves of parts are kept for cars for 10years.
He said that was standard if the parts are depleted that it could be a problem. so I called corporate and Terry passed me off to Crystal in financial assistance She basically told me that that was normal wear and tear on a perfectly maintained car with 68000 miles on it. My husband then spoke to Jennifer at sales, since we don't have a car what would we get if we traded it. My husband said that he didn’t want another Saturn she came back with a 2500.offer and said that since 2003 the problems with the Vue's have been worked out. Funny Mike in the repairs department said that there are no problems and we are lucky that another customer has been waiting 6 months for a part. I have owned several used cars with 2 or even 3X's the mileage and never had these kinds of issues or service. Now I open up the Yahoo page and guess what, I see part of GM’s bailout package is to sell or close under performing brands and there doesn’t seem to be a company interested in buying Saturn. Help what do we do, we can’t find a salvaged part; we need another car do they even intent to find a new manufacturer for the part? Where do we go from here?
I would love your input.