Paypal Complaint - Paypal Refunded My Money To Buyer After Sale And Delivery Of Product
I was just commenting on a Paypal complaint and thought realized I wanted to share my recent Paypal drama as a review.
I sold a digital item to a person in NYC. They paid me via Paypal. The payment said "complete" in my Paypal account, so I sent them the item electronically (a domain name).
A few days later I get an email from Paypal saying they are putting the funds on hold while they do an audit. They took my money back! They then requested I provide similar documentation proving the sale. I thought the buyer was trying to scam me! I contacted her, she said she didn't not know anything about it, but she got a similar email from Paypal.
I called them, sent them all the screen shots of our transaction, annoyed that I even had to spend all this time making screen shots... Especially since neither party had filed a complaint with Paypal. We both told Paypal we wanted the transaction to go through.
Paypal assured me I would have the money back before Christmas and this was just a random audit formality. Well the money never was put back in my account, and a few days after Christmas I get notified that they have decided to refund my money to the buyer!!!
This was all done based on a random audit not initiated by either party!!! What made it worse was that I had transferred ownership of my domain to the buyer, and that is a non-revokable action. I cannot get my domain back at this point.
I called (very upset) and was told by a manager/supervisor that there is nothing they can do. They told me the buyer needed to respond to their email confirming the transaction. The buyer said she did respond. I told them can they call the buyer, she will confirm we want this transaction to occur. The supervisor told me "Sir, we are in internet company, we do not make phone calls to customers". I said hell you are talking on the phone to me right now...!
The supervisor then told me I could have the buyer re-send the money. I asked would go through for sure this time? She answered, "There is no guarantee it won't get audited again". Why would I want to go through the same process again? She then said I was free to go and use another service if I wanted.
Long story short... They refused to return my money... and I had to then go back to the buyer and have her snail mail me a check. Fortunately she was trustworthy and delivered on sending me a check. But she could have just walked away with my domain and my money if she wanted... all thanks to Paypal.
Never again will I be using Paypal.