First Franklin (Home Loan Services) Informative - Beyond Frustrating - Mortgage Modification
Ok, after reading what the last lady said about the unexpected situation and the rude phone calls; I had to write, even though her situation was in 2007
There are two different divisions of this company, the one that calls for your late payment: a group of crass individuals who don't even bother to read the notes on the account before calling and reading off their script of "Mister so and so I'm calling you regarding the past due amount of blah blah, we need payment now to prevent foreclosure".... Well, gee... read the notes and see I have been calling the Resolution department every week, and sometimes every day. This would be the other division. This group of people is very nice, very polite, I even venture to say "understanding". However... you can never reach anyone and once your account is assigned to one person, if that one person doesn't answer your calls you can NOT go to anyone else to get an update. You simply sit in the dark as time goes by not knowing if you fax was received, not knowing if your calls are being received, not knowing if you are approved, not approved, if you should just give up... and then you get stuck making another large payment to keep the house from going into foreclosure and start the process all over again only with better communication up until the 'okay, just this one last thing and we'll send out the paperwork' then you'll not hear from them until the next month.