GC Services Informative - An Employees View - Collections
I work for GC services-and every review is correct. Gc services not only treat the customers like crap but also its employees. Try working somewhere and you are told that no matter what the situation is, collect as much money as possible. I had a lady call in and say that she couldn't make a payment because her husband had died only 3 days prior to our conversation. I called over a manager and was told-ok her husband died, what does that have to do with her paying what she owes... I mean, some of these managers act like the payments are coming to them or something. When I was hired I was told it was customer service and it wasn't. Where I live jobs are few and far between but I saw in our local paper that they were hiring so I went down and applied. Since I was hired more than 60 people have been fired or quit. Now there is about 30 people that work in my department and the number is dropping daily. We get paid time off for sick days-you earn so many hours per pay period. We were told that to take them you have to request them and get approval at least 30 days prior to use. And lunch or breaks...Hahahaha. We are supposed to get two 15 minute breaks. Yesterday our names went on lists to go on breaks because they are so short handed. I usually take lunch between 4 and 6pm because I work the last shift. I got my first break at 555pm and my dinner/meal at 945pm I get off between 10 and 11pm. I never did get my 2nd break.
The client is supposed to be at work today and when they come its horrible. The managers start acting like they care and why haven't you taken your break or meal. Or my favorite, they try to act like they know who you are and try to call you by name until you correct them because they called you someones name who they fired. Have you ever been written up because you passed out at work and sustained a head injury-one girl did.
She was working over time-to help a specific manager out and she collapsed, hit her head on the concrete and was rushed to the hospital by ambulance....Gc wrote her up for being late coming back from dinner, failure to finish her shift, and not calling in the next day....She was in a drug induced coma by our major hospital because of swelling in her brain. When she did try to come back to work she was told to go home, another write up. She is now 100% disabled due to the head injury. I know for a fact that customers are getting the short end of the stick. They call in and ask for help in paying their debt and we are told to tell them they can't make arrangements they have to pay it all now. Customers be careful who you have credit with and check to see what their collection department does with accounts. If they use outside collections, its probably GC services.
Here are a few companies I know use GC services...Toyota financial, credit one bank, capital one bank, harley davidson, and home depot.