Time Warner Cable Complaint - Time Warner Sucks as a Professional Organization
AKRON, OHIO -- Time Warner is essentially out of step in proper management of it's customer base and service. The evidence is in the service that drops out of internet applications as well as contacting customer service by telephone. The internet consistently goes to a state of no connection on a daily basis. Having to reset the modem is always a daily chore and to never know when a person is going to have to do so is always an unknown throughout a 24 hour period. If a person were wo look at the wiring harnesses found on the electric poles owned by First Energy, they would generally see a pile of strung wire hanging out of the main splitter boxes. The sloppiness of this kind of set up only leads one to sense that the service management is lax in oversight for quality appearance and technical ability. The professionalism of this trade practice creates the suspicion underpaid employees with no desire or lack of training and experience for quality.
Making a phone call to their call center is a waste of time for customers needing to cover bill paying and deal with a service problem such as a disconnect due to constant malfunction. Having to have to listen to a commercial advertisement should only be an option for the caller, not a necessity. Warner needs to streamline this call service and work to install the latest well designed equipment to implement and quick answering capability for all customers. What they have done instead is come up with a slogan of Time Warner Business Class advertisement and whatever it stands for, to cover for it's lousy calling service design. Who would care to go business class if the provider cannot operate on a home service level? The precept still applies, "To whom much is given, much is required." Or when a person can handle the small things first, then they can handle larger responsibility.
The Ohio Public Utilities Commission should really be making every effort to become involved with this company.