Travelers Insurance Company Complaint - House Fire And No Help
ALABAMA -- My home recently caught fire. I was asleep when my chimney caught on fire. It was in the middle of the day. I had only lived in my home for two years and only would burn certain wood in my fireplace. I am fairly young and did not know how often I should have my chimney cleaned... however I notified travelers within one hour of my house catching on fire, after twenty four hours of not hearing anything from them I decided to call them back. It took almost 48 hours for someone to call me back to tell me to use my deductible money to check myself into a hotel, which they would only approve for three days. They also stated I would either have to buy my own personal items like toothbrush, makeup, and other supplies I needed for a family of four or I could ask the hotel for assistance with those items since is was short on cash. One person at travelers did tell me I should have received an emergency check hand delivered by a local agent, but when my claim handler finally notified me two and half days later she said no we would not receive any money upfront, we would be reimbursed for any extra expenses we occurred out of pocket!! THANKS FOR THE HELP AFTER A TRAUMATIC EVENT, ESPECIALLY SINCE I WAS IN THE ER WITH SMOKE INHALATION!!!!!!!!!!
Therefore it is now four days after my fire and I still cannot get a claim handler to return my call nor will her supervisor do anything to help me but will defend his employee by saying she out of town... Well since I have nothing to wear or no where to live I guess I can wait for her to get back in town... By the way her out of town is located twenty minutes from my house. TRAVEL AS FAR AWAY FROM TRAVELERS INSURANCE AS YOU CAN. my two small children don't understand why mommy and daddy are so upset and why we can't go home.... thanks again Travelers/Gieco.
OK, so now we are back in home, we have no carpet on the steps, no furniture in the living room, we are beginning the painting and floor refinnishing... and just recieved two checks from the insurance company...over a month after my loss. what i really thought was funny, on one of my bills it stated that travelers insurance co. is there for you quickly when you need them???? well, i guess their one mistake was my family. OOPS, MY BAD! we recieved a twenty something page confusing discription of what should be done to repair the house and my husband told me our agents supervisor told me had the comment on here printed out and with him...(hey, i hope you and your family are comfortable in your home because you have not helped my family, unless that includes giving us more stress and anxiety after my house caught on fire...thanks again!!) also, if you have travelers which is through geico, you get a depreciated value of what it costs to repair your home...until all the work is done and then they will reimburse you for the smallest amount. oh, that is so helpful, my house just burnt, you told me my medical ins. has to pay for my medical bills, i can only speak with my agent when it is convenient for them, i get a depreciated value of what it takes repair my house, i have pay for my own expenses for not being able to live in my home, ghee i forgot, i could go ask a hotel for help, or call the red cross as i was told,i put up front the depreciated value to fix my house, and my deductible and then wait who knows how long before i can get a check for the depreciated value.
NOT TO MENTION I HAD ONE COMPANY TELL ME MY WHOLE CHIMNEY NEEDED TO BE REPLACED AND THEN ANOTHER COMPANY SAID NO I ONLY NEEDED A PORTION OF IT REPLACED....SO I GUESS I HAVE TO GET A THIRD OPINION. I HAVE ALREADY COMPROMISE ON MY HARDWOOD FLOORS, THEY WILL NOT REPLACE THEM, THEY ARE GOING TO REPLACE ONLY THE BURNT PIECES...MAYBE IT WILL LOOK LIKE A RAINBOW WHEN WE ARE DONE! RED OAK, WHITE OAK, DARK OAK, YELLOW OAK, BLUE, GREEN AND ORANGE OAK. WHY DON'T I JUST LET MY FOUR YEAR OLD DO THE WORK FOR ME.
CHECK THIS OUT THE DAY THE AGENT CAME OUT TO MY HOUSE, NOT ONLY WERE THEY NOT TOO CONCERNED ABOUT THE DAMAGE TO MY HOUE BUT THEY SENT ME A LETTER STATING I HAD TO HAVE A CRACK IN MY SIDEWALK FIXED AND A PATCH ON THE ROOF THAT HAS BEEN THERE SINCE 1998 WHEN A TORNADO CAME THROUGH, BY MARCH OR THEY ARE GOING TO CANCEL MY HOMEOWNERS INSURANCE IN OCTOBER. ALSO THE AGENTS WERE NOT PROFESSIONALLY DRESSED, NO NAME TAGS WERE WORN, OUR AGENT INRODUCED HERSELF BUT, THE MAN WITH HER THAT DAY, WELL, I GUESS HIS NAME WAS BOB. WHILE THE REPORT WAS BEING WRITTEN MY HARTH WAS USED A FOOT STOOL, AND THE TAPE MEASURE WAS SCRAPED ALL ACROSS MY FLOORS AND WALLS, LIKE I HAD NOT SEEN ENOUGH DAMAGE TO MY HOUSE I HAD TO WATCH MY OWN INSURANCE AGENTS DISRESPECT MY HOME IN FRONT OF ME, THEN THE GALL TO SEND ME A LETTER TO FIX AND REPAIR THINGS THAT HAVE BEEN THERE FOR YEARS...NOT TO MENTION A LETTER STATING MY INSURANCE IS GOING UP IN THE MIDDLE OF ALL THIS. ooooohhhhh, I FAILED TO MENTION THAT I AM HAVING TO WAIT FOR AN APPROVAL TO PUT THE EXACT SAME CARPET THAT CAME OUT OF MY HOUSE BACK IN IT? OK, I STILL HAVEN'T FIGURED THAT OUT, I THINK THET SHOULD BE WEARY IF I WAS TRYING TO PUT A DIFFERENT TYPE CARPET IN?!?!?!?
WOW. LOOK AT ALL THIS GREAT CUSTOMER SERVICE YOU GET..