Cricket Wireless Service Complaint - Cricket Wireless Service Isn't A Service At All
TUCSON, ARIZONA -- If you are a prospective Cricket Wireless service doing some preliminary company research, pay attention to list of negative reviews you have undoubtedly found so far. I didn't. First of all, Cricket customer service is anything but service. If you attempt to call to clear up any billing issues, you will NEVER get a live person to speak to, as soon as you enter your personal information, you get directed to their automatic payment options. After trying to speak with a real person for weeks, I decided to google another customer service number besides the one listed on my bill/their web site. I then selected the "new customer" menu option, and got a live person right away. My main issue was that I was charged for service for an entire month while I only received service for about a week. After patiently trying to appeal to a string of representatives and managers that I paid for services that were not rendered, and the inherent unfairness of this situation, I was basically told "sorry but good luck".
If one does a cost/benefit analysis for this situation, it is plain to see how giving me a partial refund for one month's service is a small price to pay in return for my remaining a customer for at least f few years. The refund would have been around $30, and they would have continued receiving a steady $50. As a previous store manager, I cannot understand the logic behind the way Cricket conducts its services, and they have permanently lost me, as well as everyone I know as a customer.
I'm also filing a complaint with their corporate office. There are other cell phone companies out there, and I'd suggest getting service from them instead.