T-Mobile Complaint - Bogus Charges For No Service... Lies Are Abundant!
SOUTH PORTLAND, MAINE -- I asked my son to check the rates for T-Mobile phone service in his area. He went to the local Kiosk in the South Portland Maine Mall and inquired about their rates. he then called me and I asked very pointed questions about the service and the rates. I explained that I travel to Canada a lot and wanted to know what the rates would be. I was quoted a rate of. 07 a minute calling into Canada, .07 a minute calling out of Canada when I was there and. 14 a minute calling Canada when in Canada, with no roaming charges. I gave them my credit card number and purchased two phones, one for myself and one for my son. I was told I had 14 days to cancel. I received my phone on a Thursday and went to Canada Friday. During the weekend I activated my Online account at t-mobile.com and checked my usage. To my HORROR my calls in Canada were being billed at. 69 a minute. I immediately phoned T-Mobile and inquired and they said that was the rate and there was nothing they could do about it.
I called Mobile Solutions in South Portland and they said no problem, return the phones and you will not be charged anything. The manager assured me there would be no charges because we were told inaccuracies when we purchased the phones and they would handle all the charges. I immediately quit using the phone, notified my son and we sent them both back within the 14 days. I received a partial refund, short $200.00 that was paid for one of the returned phones. Now I get a bill from T-Mobile stating the charges for the time we had the phones was $157.77 so I immediately phoned them and asked what this was about. They said because I used the phone I had to pay the bill. I said I would gladly pay the bill at the rate I was quoted which was 8.00 and change, but they are adamant that I used the phone and therefor I owed the money. I used a total of 121 minutes on that phone for 157.77? That computes to a total of 1.30 a minute.
DO NOT BELIEVE THE SALES PEOPLE!!!! THEY DON'T KNOW WHAT THE RATES ARE AND WILL SAY ANYTHING TO MAKE A SALE!!!!