American Express Complaint - Unable To Re-open Account
VANCOUVER, WASHINGTON -- This month I received a letter from American Express stating that my account was cancelled because I no longer had an active Costco membership, a condition for the True Earnings card. I spoke with representative and explained that I didn't renew because my husband had obtained one. Basically, she stated I had to obtain a Costco membership or apply for a new American Express card; but the balance would not transfer.
So I went ahead and signed up with Costco. I check back with American Express only to have them tell me that the account can't be re-opened and that I will have to re-apply. The representative stated that I may or may not get approved.
Also, I attempted to contact them online, but their system is experiencing technical difficulties; never happened before.
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