Best Buy Complaint - Best Buy or Best Lie
DENTON, TEXAS -- I purchased a 52" RCA HDTV on 2/14/04 for a Valentines gift for my wife. When speaking with the Salesman at the Best Lie in Denton, TX, I asked about their return policy in case she does not like it. He said just bring it back within 30 days and they would give me a full refund. I told him I would be using Cash $1,300.00, he said it would not be a problem. I also asked if the TV had a protective cover on the screen because I have a 2 and a 5 year old, he said yes. Well When I got home, it did NOT have a protective screen. (1st Lie) Then when I turned on the TV it had a huge pink spot in the middle. That is not their fault. Anyway I took it back on 2/16/04, two days later, we had a snow storm hit on the 15th or I would have taken it back then. When I get there it took about 20 min. for someone to help me unload the TV. They tested it and asked me what I wanted to do. I told them I wanted a refund and would save a few hundred more to get a better TV. They wanted to give me in store credit. After speaking with a couple of people I finally got my point across that I wanted my money back. I spoke with Wendy (ops mgr) Not sure how but anyways, they said they had to mail me a check, I asked if there was any exceptions that could be made, she handed me the phone and told me to call Corporate. She said they won’t do anything but I could call. Then she walked away. Standing there feeling stupid I hung up the phone and asked if I could speak with another manager, after being laughed at Donnie (sales Mgr) came over. With a smirk on his face told me he can not help me and that I should not have taken there salesman’s word but read the receipt, which I got after handing over my money. My wife and kids came in looking for me since it had been about 40 min. When I was telling her what was going on Mr. Donnie aka (Mike Tyson) told me to lower my voice or he would have me escorted out without a refund. After a few words back and forth, he said I would get a check in about 3-4 weeks. I was not upset that they had to mail me a check, I was upset at the way the delivered the message and threatened me in front of my kids. I am (was) a frequent customer of Best Lie until now. I will never refer anyone and will never buy another thing from them. With their attitude I am sure they could care less.
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