Work Out World Complaint - Nightmare Billing / Cancelling
TINTON FALLS, NEW JERSEY -- I have had a previous problem trying to cancel a membership with Work Out Word but it is extremely close to my house and I thought I would try again.
To make sure there would be no difficulties quiting I called and asked what would happen if a one year membership was given as a gift and paid in full with cash, would it automatically renew? I was told that it would not be a problem, since it was being paid for in cash and was a gift it would not renew. Having already had a bad experience with them I asked if they could print that right on the contract. Sure enough they said ok and wrote "auto cancel after 12 months".
For starters I got a bill for my monthly dues in the second month despite having paid in full. I called and had this corrected but sure enough I got another bill the following month. Finally the issue was resolved after many phone calls and some serious attitude from the billing department.
Here we are in the 13th month and sure enough I get a bill in the mail. I call to let them know and I am informed that ALL of their contracts auto renew regardless of how you pay for them, if I wanted to cancel I had to give notice 90 days prior. I explained again that the contract said auto cancel after 12 months right on it. Once again I find myself having to make multiple phone calls to resolve their screw up. I went to the club with contract in hand and gave it to the manager hoping to get it taken care of quickly. I am told that all she can do is send it in to their billing office. If you try and find a contact # for their billing office anywhere it is not listed, just the number for sales. When you call them they tell you all they can do is send an e-mail to billing.
I think it's pretty obvious that they know they have a very unfriendly policy when it comes to billing. Their tactic is to make it virtually impossible to quit and figure they can squeeze enough money out of you to make it worth their while.