Comcast Corporation Complaint - I Give Up On Comcast!
BROCKTON, MASSACHUSETTS -- I have only had Comcast as a service provider for 2 Months now. I have Internet, Telephone, and Cable on Demand T.V. with them. The phone, internet and t.v. service is continuously offline. Last week the service was off for 5 days straight. This week it was off from Monday-Thursday morning. Since the install this happens often. I doubt if I've had a whole week of continuous service.
I have tried to have a technician come to troubleshoot 4 times now, and no one comes out, no one calls to let me know they're not coming out. Every time I complain about the technician pulling a "no-call no-show" I get apologies and they set up ANOTHER date, which ends up being a week later.
The strange thing is, that when I talk to a representative on the phone(my cell phone) they tell me that they can see my service being up and down. Last night I had spoken to a supervisor, who told me he doesn't know why they are not showing up, and he can't dispatch them to show up right now, because they are either at another call, or off the clock.
I made an appointment for today(once again took time off of work) between the hours of 2pm-5pm, and once again NO ONE SHOWED UP! I just contacted a service representative and she said,"i don't know why they didn't show up?" I talked to her at 5:20pm and she said a tech will be here between 5:30pm and 7pm tonight. Do you think they showed up, or even called?! NOPE!
My major concern is that I have a Wife who has medical issues, and children. When my phone is offline, there is no way to contact emergency services/911!
There has to be some sort of legal liability regarding not having the ability to dial 911.
Damage Resulting = I have spent a total of 5 hours using my personal cellphone minutes. I have taken 16 hours off of work to be at home during the times we have set up appointments for.
I WILL be terminating my contract, which I suppose will be a fee for "early termination". There should be a fee I can hit Comcast with for not providing me with the services agreed upon, which I get charged for a whole month ahead.
I throw in the towel. I just give up. I'm going back to Verizon and Direct TV. Comcast's special bundles aren't worth the hassle.