Evercom - CBS - Correctional Billing Services Complaint - Rip Off - Inmate Phone Service
BROOKSVILLE, FLORIDA -- This company is a joke. I have a $100 spending limit and the minimum payment claimed by them is $50 plus a $6.95 processing fee. I had an account balance of 64.49 and only paid the minimum $50 which left the $14.49 on the account. My account was block by them. The supervisor told me I had to pay the rest owed of $14.49 and use a different credit card because only one payment per card could be used each day. I went down to the bank and took out the money went to another bank I rare use and put the money in that account. After driving around town to do this I arrived back home to make the 14.49 payment which they wanted another 6.95 to do so. Then the payment failed! The supervisor (which takes for ever to reach) HOLD HOLD HOLD and more hold time, informed me that only one payment could be made per day, how ever I could make a western union payment for the 14.49 to un block my $100 dollar spending limit account. I found a W.U. and then had to call them back because the info to WU was given to me incorrectly.
I made the payment and got the MTCN# called them back to verify payment was received to be told that my account had to wait for the payment to process even though they saw the payment was there. This would take up to 24 hours!!! plus the $13 to make the WU payment. So again I was on HOLD for a supervisor who could do nothing more than say she was sorry for my inconvenience!!!! So the long and the short of it is, my loved one will have to wait another day to talk to me and his family. There really should be federal investigations into this company. If we are forced to use just one company to have communications with inmates, at minimum the government should make sure we are not taken advantage of.
Should you ever have to call them, you would be very lucky to reach them. After going thru all the prompts and directions over 90% of the time you end up with a message that says all rep's are busy try your call later and the phone hangs up. Very frustrating. When desperately trying to understand the rep's English thru their accent (most of the time) if you ask for a supervisor, they place you on hold for several minutes and then come back and say it will be just a few more minutes. I think they do this so you will get angry and just give up. If you don't give up like I didn't be prepared for the over and over comment that they are sorry for your inconvenience.