Kroger Complaint - Never Try The Fruit At Kroger In South Gate Plaza In Fort Wayne, IN
FORT WAYNE, INDIANA -- I recently visited a local Kroger store in Fort Wayne in, (Southgate Plaza) and I purchased my weekly produce as usual. Well I seen that they had a sign that read "sweet blanco cherries" well cherries are not in season and its very rare that Kroger carry them this time of year. So I was going to try them. I ate 2 of the cherries and not only were they sour but most of the bag contained rotten cherries. So me as a consumer I decided not to buy the bag, now don't get me wrong I've done this in the past with no problem. I've even purchased a watermelon took it home and cut it open found it to be not ripe so I returned it (no problem).
On this particular day I went on with my shopping spending my usual 100.00-150.00 Dollars a week on groceries and checked out. On my way out I was stopped by a lady who identified herself as "Kroger security" and told me that I had to go back and buy that bag of cherries or she would have to call the police. Not wanting to make a scene I proceed to tell her the cherries were not ripe so I didn't buy them. "She said that Kroger policy is you can eat. One cherrie but because I ate two it was considered stealing.
So I said ok I'll buy them but then I'm going to return them because of false advertising(they were not sweet). She said ok, however when I went to the customer service desk she followed me and said she just talk to the manager and he said I couldn't do that, because the bag"looked" like I ate three of four cherries out of the bag. When I asked to speak to this manager on duty they let me wait in line for twenty minutes before they said he wasn't available. So I left and tried to call back about 20 minutes later, the lady on the phone tole me one min. "Then she asked was I the lady calling about the cherries" I said yes she stated "hold for one min please" I held for 15mins and he never answered my call......Now thats what I call horrible customer service. Had the manager came to me and said "yes it is the policy that you can try only one cherry I would have accepted that and went on as a avid Kroger shopper, but he didn't even have the balls to speak with me.
Like I said I am a avid weekly shopper and Kroger and all my scripts are filled there. But from this day on I will never shop at another Kroger so I hope that three-dollar bag of cherries was worth losing a faithful customer.