Warranty Direct Complaint - Warranty Direct Breech Of Contract
NEW YORK -- I needed repairs on the transmission of my 2004 New Beetle convertible. I had an extended warranty with Warranty Direct and on the contract it states what is covered and what is not. My car required close to $500 worth of diagnostics. Warranty Direct told the dealership that they aren't responsible for that part, but I did not find diagnostics under what they "do not cover." The dealership thought this was ridiculous because every other warranty company out there has paid them for the diagnostics. They also state on their literature that they will pay for a rental car up to $50/ day while your car is in the shop.
When you actually need it though, you'll discover that if the car is in pieces in the shop and waiting for parts, they won't cover the rental car during that time. They will only cover the rental car for that day if it is actively being worked on for 8 hours/day. They are pretty sneaky to change the rules like that.
Just want the consumer to be aware of this. Thanks for reading.