EToys.com Complaint - Non-delivery of product, damage to credit score

Review by Zaphod2 on 2009-01-22
COLORADO -- I ordered a WII Fit from Parent Company's online subsidiary, eToys (1099 18th St., Denver, CO 80238) for $100.88 ($89.99 + $2.84 Sales Tax + $8.05 Shipping). The invoice gave an "Estimated Delivery Date" of January 27 - February 4. After passing up several opportunities to buy this difficult-to find product elsewhere, I received an email from eToys on January 20 that not only informed me that my order was canceled, but also that my credit rating was in danger as a result of their cancellation: "You may want to contact your issuing credit card company or bank and address the specific reason for this cancellation. Also, to help prevent future order cancellations, you may wish to update the information on file with your credit card company to include a current phone number and any addresses to which you wish to ship orders."
Comments:3 Replies - Latest reply on 2009-01-29
Posted by winter3 on 2009-01-22:
The same thing happened to me before Christmas. I ordered a Lights and Sounds Aircraft Carrier to be shipped to my nephew in California. Product was in stock and I received an order confirmation #. A couple of days later, I received an email stating my order had been canceled with the same message you describe. I was no where near my credit limit and to this day don't know exactly what happened. I went to the Etoys site to try to re-order with a different credit card but of course, the aircraft carrier was sold out. Very frustrating experience.
Posted by S on 2009-01-23:
Did you ever find out from your credit card company why it was declined?
Posted by Zaphod2 on 2009-01-29:
My card was not declined. That makes it sound as if the problem was that I had bad credit, which was and is not the case. Again: eToys canceled the order with no explanation, and then told me to call my credit card company because their cancellation (not a decline) might have some effect. Once again: they should not have canceled the order and, more importantly, they should not have put my card in any kind of jeopardy whatsoever. On the rare occasions that something goes wrong with an order from a reputable company, there is no affect on the credit card.

No: I did not call my credit card company to find out whether there were, in fact, any repercussions to eToy's inexplicable cancellation. I am frankly afraid of some huge bureaucratic nightmare that should not have happened in the first place, and that is directly attributable to bad faith on eToy's part.

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