Circuit City Complaint - Circuit City in Portage, MI
PORTAGE -- On Tuesday, January 20th "Saw V" was released at a sales price of $14.99. I called the store 3 times to see if the store had received the DVD as planned. No one at the store ever picked up the phone so I had to make the drive to the store. I couldn't find an employee close by so I decided the try to find the DVD without assistance. I didn't find the DVD so I set out to find someone to help me. I asked for help and a nice young man went to check the computer to see if "Saw V" was checked in and the quantity.
Together we looked for the DVD again, with the help of a young female I had a "Saw V" in hand and was headed for the check out. I told the female that the DVD was in sale for $12.99. At that time a guy behind the desk informed me that they weren't honoring the sales ad because they weren't that company. In shock I replied"You're kidding". A guy standing close by said ,"subject to change" in a sarcastic voice. I didn't respond to him. I asked the guy behind the desk if I could speak to the Store Manager. The sarcastic guy said that he was the store manager. I told him that the DVD was advertised for $12.99 and that I was sure that he would honor the price so that I would be a satisfied customer. In a VERY LOUD VOICE he said that he didn't care if I was happy or not and to GET TO HELL OUT OF HIS STORE!!! I was in shock, I told him that I couldn't believe that he was talking to me that way and that I thought he was being rude.
He said that he had just let go 100 employees and that I was the one being rude. The guy behind the desk said that I should leave and the store manager once again LOUDLY TOLD ME TO GET TO HELL OUT OF HIS STORE. I responded by saying in a calm voice that I thought that THEY DESERVE TO GO OUT OF BUSINESS IF THEY TREAT THEY CUSTOMERS THE WAY THAT THEY TREATED ME. As I turned and walked away an employee at the door said, "I'm with you", I said, "excuse me" because I wasn't sure that I heard him correctly. When I got next to him he said, "YOU WERE RIGHT", I thanked him and left the store.
I HOPE THAT KALAMAZOO/PORTAGE MICHIGAN SHOPPERS WILL READ THIS COMPLAINT AND REFUSE TO DO BUSINESS WITH THE RUDE MANAGER THAT RUNS THE CIRCUIT CITY IN OUT AREA.