Geek Squad - West Mifflin PA Complaint - Geek Squad Superior Attitude
The screen kept blanking on my 1 year old HP laptop. Under warranty, I took it to the Best Buy for service. So, the Geek Squad calls me ... corrupt file, needs an OK to replace the motherboard. I asked for an explanation and got some geekified condescending answer from a woman whose ADHD meds had apparently worn off a few hours earlier. I okayed the work, after being sure I wasn't going to be charged. Geek Squad calls again .. I have to call HP to get a recovery disk. Again I get some geekified answer from a gentleman who spoke to me like I was a 3-year-old who asked "why" for the 400th time. At this rate I may not see my laptop for another six months. It sounds to me like someone screwed up, but I can't prove that. The kicker is, I probably out-earn these people, out-rank these people in the grand scheme of things, and certainly out-polite these people in dealing with the public. I am not a geek. I could not do their job. Trust me, they could not do mine either.
Stay tuned for part II. When this is over, corporate Best Buy will be hearing from me with a whole lot of documentation.