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Dunkin Donuts Complaint - Customer Service Doesn't Exist! - Coffee and Crappy Donuts
Coffee and Crappy Donuts - Complaint
WELLSVILLE, NEW YORK -- I am getting beyond furious with Dunkin Donuts.
I visited their store in Wellsville, NY and had to deal with a snobby little teen who was the only one working the counter. She acted as though doing her job was a huge burden. Due to a lack of options for a latte, I decided to place an order, anyway. I ordered a large latte and a donut. My latte was only filled 1/2 way full... quite literally. So by this point, my blood was starting to boil. I couldn't believe she had the nerve to had me a large cup that was filled only halfway full! The donut was disgusting and stale. I'm NOT the type to gripe about hot coffee... I expect it hot. However, there is hot, then there is the point of scalding where it is ridiculous. When I took my first drink of coffee, it scalded my mouth to the point where the roof of my mouth literally peeled off, and it burnt my throat the whole way down. That coffee sat in the car in cold weather and was undrinkably hot for over 15 minutes. Trying to get my money's worth, I let the drink cool and decided to give it another try. Not only was it ENTIRELY too hot, but it tasted like CRAP!!!!! That is by far one of the worst tasting excuses for a latte I've ever put in my mouth. I wrote to Dunkin Donuts through their website's customer service and received the generic "I'm sorry you had a problem" b.s. where they told me they were going to forward the message on to the district manager. After two weeks of not hearing a WORD, I was pissed and decided to write them YET AGAIN. I'm now going on ONE MONTH after the incident and have YET to be contacted regarding the matter! I will NEVER AGAIN buy so much as a pack of sugar from this piece of crap establishment. I think that in an economy as bad as this one, businesses can't afford to have such crappy customer service. I will SMILE when this company falls under for their crappy business plan and complete and utter lack of customer service. They lost me as a customer for life, and I will do my best to pass on the word of just how crappy they are.
Word of mouth advertising is one of the most effective... guess they never learned that, or they just don't give a crap. Either way, I'm DONE. Give me Starbucks!!!!!!
I worked at Disney World and received numerous guest applause-o-grams for outstanding customer service. I understand the need to please the customer, and I expect to be welcomed with a smile when I enter an establishment.
I visited their store in Wellsville, NY and had to deal with a snobby little teen who was the only one working the counter. She acted as though doing her job was a huge burden. Due to a lack of options for a latte, I decided to place an order, anyway. I ordered a large latte and a donut. My latte was only filled 1/2 way full... quite literally. So by this point, my blood was starting to boil. I couldn't believe she had the nerve to had me a large cup that was filled only halfway full! The donut was disgusting and stale. I'm NOT the type to gripe about hot coffee... I expect it hot. However, there is hot, then there is the point of scalding where it is ridiculous. When I took my first drink of coffee, it scalded my mouth to the point where the roof of my mouth literally peeled off, and it burnt my throat the whole way down. That coffee sat in the car in cold weather and was undrinkably hot for over 15 minutes. Trying to get my money's worth, I let the drink cool and decided to give it another try. Not only was it ENTIRELY too hot, but it tasted like CRAP!!!!! That is by far one of the worst tasting excuses for a latte I've ever put in my mouth. I wrote to Dunkin Donuts through their website's customer service and received the generic "I'm sorry you had a problem" b.s. where they told me they were going to forward the message on to the district manager. After two weeks of not hearing a WORD, I was pissed and decided to write them YET AGAIN. I'm now going on ONE MONTH after the incident and have YET to be contacted regarding the matter! I will NEVER AGAIN buy so much as a pack of sugar from this piece of crap establishment. I think that in an economy as bad as this one, businesses can't afford to have such crappy customer service. I will SMILE when this company falls under for their crappy business plan and complete and utter lack of customer service. They lost me as a customer for life, and I will do my best to pass on the word of just how crappy they are.
Word of mouth advertising is one of the most effective... guess they never learned that, or they just don't give a crap. Either way, I'm DONE. Give me Starbucks!!!!!!
I worked at Disney World and received numerous guest applause-o-grams for outstanding customer service. I understand the need to please the customer, and I expect to be welcomed with a smile when I enter an establishment.
Comments:
Posted by dimplepie on 2009-01-23:
You sound very pleasant!
Posted by Ponie on 2009-01-23:
dimplepie, how right. But you'd be unpleasant too, if you had no roof on your mouth. :) I stopped counting when I got to five times for the use of that four letter word, along with the two letter extension. My opinion of this 'complaint?' It's stinky.
Posted by DebtorBasher on 2009-01-23:
Tip:
When drinking a HOT drink...sip before you gulp! I learned that when I outgrew my sippy cup.
When drinking a HOT drink...sip before you gulp! I learned that when I outgrew my sippy cup.
Posted by jktshff1 on 2009-01-23:
'sup dimple? good to see ya back.
for the poster:
Hot coffee is HOT!!duh
the foam on the latte usually fills up 1/2-1/4 of the cup.
for the poster:
Hot coffee is HOT!!duh
the foam on the latte usually fills up 1/2-1/4 of the cup.
Posted by sherdy on 2009-01-23:
Blah blah blah. You burned your mouth. Blah blah blah. Unless you are doing a Frappie from Starbucks, coffee is SUPPOSED to be HOT. Jez, are you the person who has to have warning labels on everything, including the lawnmower which says, "Don't stick your hands in the blade while the mower is running?"
Posted by sherdy on 2009-01-23:
PS In wishing DD out of business, you wish people out of jobs. If people are out of jobs, it affects the economy around you. If your local economy is affected, then your property values are affected and your tax base is affected. So, in a sense, you are wishing yourself screwed.
Posted by Ponie on 2009-01-23:
sherdy, LOL!
Posted by KenPopcorn on 2009-01-23:
I have a hunch that they won't miss you.
Posted by Starlord on 2009-01-24:
Better get your Starbucks fast. According to the news on KIRO7, Starbucks is laying off thousands more people. You sound like that [woman] who sued McDonald's because she took the top off her coffee and stuck it between her legs while driving, then was surprised that it burned her. Coffee is HOT [snip].
Posted by sherdy on 2009-01-24:
Starlord, that is just depressing.
Posted by sarahnkrystal on 2009-01-25:
Everybody knows the latte is hot, they aren't filled with cream to cool them off. Sorry that you burnt your mouth, but i've been drinking latte's from them for years and I know not to sucka big mouthful down right upon receiving.
Posted by jessmessica on 2009-01-29:
Sherdy, I can't say I feel too bad for the people that would be losing their jobs at Dunkin Donuts. In this economy, if you can't do your job right, there's no reason you should keep it. There are thousands of people who would slap a smile on their face and be plesant just to have a job.
Posted by justmom2 on 2009-01-30:
and I'm sure there are plenty of people who would just love to slap YOUR face. Grow up maybe Mommy needs to blow on your hot food like when you were 2............
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