White Castle Complaint - White Castle Accuracy (lack of)
METUCHEN, NEW JERSEY -- The lack of accuracy at this restaurant astounds me. If you use the drive thru, you specify something, it clearly lists it there, as well as prints out on the receipt, and you're lucky if it's carried through correctly. I'm what they call "a craver", I love sliders, but trying to get what you want sometimes is a bit of a challenge. The location I speak of is on Lafayette Ave. in Metuchen (Menlo Park), New Jersey. Sometimes I actually try to avoid making too many special changes to the order, just so it goes smoothly, and that's just not right. Now mind you, I'm not even going during a peak hour, I'm going during early hours when there's either just one car, or none before me. I've complained so many times via their website my fingers are sore, spoken directly to regional managers, etc., and it never changes the results of anything.
Still, I keep going back there, they know they got me; I'm just a glutton for punishment, but I love those sliders!!