General Motors Complaint - GM - Executive Services - (aka) Customer Service - Or CEO's Yes Men
MT.VERNON, ILLINOIS -- My wife and I have personally owned 23 different General Motors Cars and Trucks over the last 35 years. I can say that YES I WAS a LOYAL General Motors CUSTOMER. I also can say "YES I CAN" switch to another manufacturer. NOW: On to the problem at hand.
My 2007 Chevrolet Avalanche has what GM refers to as NO START. Since September 3rd. of 2008 my Avalanche has had 6 NO START occurrences. It has been in the shop for each and every occurrence for diagnosis, evaluation, and even for the installation of a BLACK BOX DATA RECOVERY Tool which (according to GM) will retrieve CODES from the vehicle to direct the repair technicians to the problems. On DECEMBER 26th. 2008 my wife and I were returning home to Southern Illinois and had stopped at a shopping mall for no longer than 1/2 hour. Upon exiting the mall and approaching the vehicle I found the Avalanche to be in the usual NO START condition. No happy faces for my wife or for me. The temperature was in the 20's with wind chill at (who knows). After a wait of 1 and 1/2 to 2 hours the vehicle is towed to the closest Chevrolet Dealership. Did I mention that the roads were solid sheets of ice from the previous days rain. Sorry off the topic again.
This dealership could not jump start the vehicle to get it to run. After several minutes of inspection and wire wiggling an electrical connection was re-established. The Technician at this dealership felt that an underhood fuse block was going open once the vehicle had been parked. (Note: All 6 occurrences were when vehicle HAD BEEN PARKED) If the dealership would have had one at hand they would have put it on the Avalanche. We left the dealership to make a no stops allowed return home. Good thing I gassed up the night before.
Our dealership was aware of the above occurrence due to our contacting them at the time of the incident. They were also given a service record from the dealership entailing their technicians diagnosis of the problem. (Our dealership at the behest of GM AREA SERVICE MANAGEMENT has been looking for (UNKNOWN CAUSE of Electrical Drain.) The magical DATA recovery device recorded NOTHING, yes I said NOTHING. Bear in mind that the dealership by Chicago said the problem was OPEN CIRCUIT not UNKNOWN ELECTRICAL DRAIN. At first the magical electrical data black box was removed as it was diagnosed as being useless. AH BUT THE AREA SERVICE REPRESENTATIVE SAID ( " The Data Recovery Box MUST BE PUT BACK ON SO IT CAN RECOVER THE CODES THAT ARE NEEDED TO FIX THE PROBLEM). I allowed this to be done.
On January 22nd. 2009 my wife and I were dining with friends at a local restaurant. Upon leaving the restaurant it (THE AVALANCHE) was in FULL NO START condition. I would like to say that we buried it there after giving it last rites, but no GM wants their precious codes from THE MAGIC BOX - DATA RECOVERY SYSTEM . We were taken home by our friends and the AVALANCHE remained in the parking lot until the dealership could pick it up. Now you have the history.
NOW YOU GET THE N0 WAY - GM BUYBACK PROGRAM FINE TUNED FROM GM's EXECUTIVE OFFICES...
I have spoken with 2 different EXECUTIVE OFFICES personnel and the response has been the same from both ( 1 male and 1 female worker) This stated response is from the evaluation of the area service representative and the following is his and their current stance...
The customer will continue to drive his vehicle even if it continues to fail to start, until such time as THE BLACK BOX DATA RECOVERY BOX HAS RETRIEVED THE CODES WE NEED TO FURTHER ASSESS THE PROBLEM TO REPAIR THE VEHICLE FOR THE CUSTOMER and THERE WILL BE NO BUYBACK - PERIOD!!!
HELLO, HELLO is there anybody @ GM EXECUTIVE OFFICES LISTENING TO THIS, YOUR POLICY BEING ENFORCED IN A MANNER THAT SOUND AS IF YOU ARE GESTAPO...
Please excuse me if I am a skeptic. WAKE UP GM you are losing customers each and every day.
WHY IS THAT? Well your data recovery box isn't going to recover data for electrical drain if it is an open circuit problem which was the case for the Chicago area case and for the last incident which was caused by your own magical box data recovery device.
Am I P.O.ed at GM. You betcha I am. After 35 years of purchasing motor vehicles from GM only to be told "you will have to keep driving it until we get the codes we need to fix the problem AND THAT THERE WILL BE NO BUYBACK PERIOD...
That is sheer crap. I posed this question to the young lady from EXECUTIVE OFFICES. "IF THIS WERE YOUR CAR LEAVING YOU STRANDED HUNDREDS OF MILES FROM YOUR HOME, WOULD YOU LIKE THE VERBATIM RESPONSE THAT YOU GIVE TO ME AND TO OTHER CUSTOMERS"? Sadly her response was that she is NOT allowed to respond to that question, and with that she said SIR IS THERE ANYTHING MORE THAT GM CAN DO FOR YOU. I replied to her that NO talking to you or anyone else at EXECUTIVE OFFICES would be pointless. With that I hung up. Anyone else out there getting the stiff arm from GM on legit Lemon Law problems that GM won't address without you being represented by an attorney??? Sorry for the length of this post... dp
More Reviews on General Motors: