Peter's Auto Sales, Nashua, NH Complaint - Peter's Auto/The Bump Clinic - Horrible Experience!
NASHUA, NEW HAMPSHIRE -- I am not surprised to see other poor reviews of Peter's Auto Sales/Service Center/The Bump Clinic. After a horrific experience with them, I will never go there again.
While my car was being serviced at Peter's Bump Clinic, Nashua, NH, the tires & wheels were stolen - while in their lot and in their care (but probably after work hours). Thieves apparently used the jack from inside their shop, as my car was not equipped with a jack (it had PAX run flat tires). Also, my car was left on a tire covered with auto body dust that apparently came from inside their shop.
The Manager called to advise me of the situation and accused me/us of stealing my own tires/wheels. Since I can't even change a tire, I find this a little hard to believe. He refused to assist me/us in locating replacement tires/wheels for the vehicle. They actually left the front axle on the ground throughout the day in their lot. They refused to provide any assistance in calling their own sales/service people to help us locate replacement tires/wheels. Then, they said they didn't have a jack (are you kidding me???). They further said they had no responsibility to help me because I "signed away my rights" when I dropped off the vehicle (they claim they are not responsible for any kind of damages while the vehicle is in their care...um, hello? This was theft, unlocked car, their lot, their tire, their jack...?).
After talking with Nashua Police, I learned that the Bump Clinic manager told police that we must have stolen our own tires/wheels! When I called the manager to understand why he would have said such a thing, he started swearing at me and saying that I was probably just trying to get something out of them (?) - like a new set of tires. I was flabbergasted.
When vehicle returned to me, discovered interior of car had been ransacked. Drove to dealership that night to see lighting of lot, etc. Saw video camera pointing to where my car had been...learned from police that the video camera on their lot is fake!
Work on vehicle was never completed by Peter's Bump Clinic. I contacted the dealership (and even called Honda) to try to get through to someone to discuss how I was treated, what happened, etc. Called dealership in excess of 12 times and left messages - all not returned.
Horrible experience at Peter's Auto Sales, Service Center/The Bump Clinic! Needless to say, I'll never, ever do business with them again!