Orbitz Complaint - Change Of Airline Tickets
This is the worst company I have ever dealt with. The prices seemed great and would probably have been fine if we didn't need to change our tickets. I had to have surgery for medical purposes and had to change our trip this past December. Orbitz rules and regulations stated that a change fee would be $150 plus a $30 Orbitz fee per ticket to change them. They assured us that we could change the tickets to anywhere within one year. However, when it came down to actually changing the tickets, they could not help us at all. I talked to 5 different people that told me 5 different stories. In the end they said, "Sorry these tickets just cannot be used to fly directly to your destination with this airline, you will have to purchase new tickets."
So, after 6 hours of phone calls and much frustration, they could not honor the tickets. We will NEVER use ORBITZ again. We have never been treated so poorly as a consumer!