Baskin Robbins At Milton Keynes Complaint - Bad Service And Enforce Customers To Pay More

Review by Lak on 2009-01-24
MILTONKEYNES -- Juts wrote this complaints to their email address on website.
Hope they take enough measures

Dear Sir/Madam,

I am a big fan of your icecream from childhood.
I love the taste of chocolate and the hot fudge at your store the best.

I regularly visit the MILTONKEYNES there at Xscape where your Baskin Robbins is located in the theater.

I find that the service is dropping day by day at you store. I think the staff of the theatre manage your store...

They are often very unfriendly and find it as an obligation to serve.
Several times they run out of single scoop cups and demand the customers to buy double scoops or else we have to walk away from your store without any Icecream.

Today was one of the days where we experienced.
Me and my family went to the theatre and just before the movie- we stood in a long queue to collect our icecream. When we approached after waiting for 25 minutes to our turn to buy the ice cream- the staff said--We don't serve single scoop today because we have run-out of our single scoop cups and if you want you can buy double scoop only or else leave the place...

I found it embarrassing and ridiculous at this approach. Single scoop ice cream could easily fit into double scoop cups... ...

I just found it rude and think your management should know. If there is no response from your end.-I shall send it to the local news paper and your head office to let them aware of this situation of your reputation.

I trust you would take appropriate measures and respond to this request as appropriate.

Comments:3 Replies - Latest reply on 2009-01-25
Posted by Anonymous on 2009-01-24:
I'm sorry, but I really don't think the media will be terribly interested in this story. They aren't forcing you to pay more; if you don't want a double scoop, go elsewhere. It may be that profit margins on a single scoop aren't enough to justify serving them at the theatre store - no excuse, I know, but a reality.
Posted by S. on 2009-01-24:
Why not buy the double scoop, ask for two spoons, so two people can consume it? It's not as though you'd be sharing it with a stranger.
Posted by Starlord on 2009-01-25:
If enough people say, "No, you will give me a single scoop in a double cup or I walk," believe me,they will find single scoo cups. If you refuseto be pushed around,they can't push you around. Don't be sheeple.

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