Discount-tires-2go.com Complaint - My Worst Internet Purchasing Experience Ever
CERROS, CALIFORNIA -- I had my worst Internet purchasing experience ever with discount-tires-2go. These people are frauds and basically crooks. I have never written a review of any online purchases I have made in the past, however, I feel duty-bound to warn consumers of this company.
I purchased 8 tires from this website on 12/18/08. I was annoyed to receive a phone a few days after I had placed my order- long after I expected my tires to be in route- informing me that 4 of the tires were out of stock. I told the company to please send the remaining four tires. My credit card was charged immediately for well over $400.
I had specified ground shipping but became suspicious when the tires were not delivered in a week and a half. I called back and after being put on hold for a half hour, spoke to Mikel in "customer service". I use the term "customer service" loosely- you will actually be lied to, put off, and given the runaround. If you ever are directed to Mikel- ask for someone else immediately. I was in contact with Mikel almost daily for over two weeks- each time being placed on hold for a half hour before speaking to anyone.
I was alternatively told that my order had shipped or given promise after promise that he was "going into the warehouse to look for my order." Mikel was always "still trying to look the order, man." I listened to two weeks worth of lies and excuses, being told by everyone Mikel was the top customer service manager and the only one who could help me. If anyone out there is listening Mikel needs to be fired.
Finally I was able to talk with someone different. I spoke with Andy and Michelle in the accounting department. Again, I had to wait half hour each time to speak with something human. Attempts to call the direct line to any employees always got the voicemail and my calls were never returned by anyone but Michelle. Meanwhile, I was sliding around on the ice with bald tires for a month and no money to get new ones.
Finally someone refunded my money- I think it was Michelle. Mikel finally called me back and apologized for lying and told me he was the one that made sure I got the refund. I doubt it, I think he wanted to keep his job.
Even an employee at Discount-tires-2go told me that the company was a mess and never to do business with them again if I wanted to have something to show for my money. I asked to speak with the owner but have never been contacted.
Stay away from this company. Do your research and you will find that I am just one of many victims. I will never make an online purchase with the same confidence ever again.
- Defrauded in Indiana