Gold's Gym International, Inc Complaint - Rude Staff/Unethical Behavior
I have a few issues with Gold's Gym....
One is that if your card is not valid for any reason, Gold's will not tell you. For example, my bank canceled my card and issued me a new one weeks later due to fraud alert. I was not notified by the bank until weeks later. When I went in to use Gold's gym, I swiped my card and was allowed in. This was the time at which Gold's should have notified me that my payment was not up to date. Instead, they sent me a threatening and rude letter from a credit bureau that I was to pay plus a penalty for missing a payment. Golds tried to ruin my credit and collect unauthorized fees when all they would have had to have done is alerted me when I swiped my card and allowed me to enter a new credit card on the spot.
2. Rude receptionists. I was gratified to read all of these reviews about Gold's as I thought I was reading too much into their rude behavior. I don't know what it is but there is something terribly narcissistic about the staff there. Usually in such establishments, the receptionists are polite and friendly, but at Gold's they are narcissists. I noticed, for example, that if you say hello to them they will not even look up, but will grunt some response and then ignore you in the gym as if they think you "want" them by virtue of a greeting. They are so offended at being acknowledged by another. However, if you ignore the receptionists and walk right past them, they will fall all over themselves greeting you as they can't believe you wouldn't want anything to do with them. They want fawning adulation. They have a jock mentality but are really jokes. They think they are God's gift, but hello, YOU WORK AT A GYM! YOU ARE A RECEPTIONIST! Not exactly a job which requires much skill, training, or background. Any meathead off the street could do it.
I hate Gold's because of the terrible customer service and the poor social skills of its staff. They are rude and act as though going out of their way to deal with patrons is beneath them.
It's nice to know other people feel this way too....I won't take it personally anymore...and will go in, work out, and leave, dismissing the dolts who populate that place.