The Company Store Complaint - Ripped Off For The Last Time By These Morons
On Jan 9 I ordered a comforter for delivery to NYC, believing it would be there when I arrived . . . it was only coming from VA. Of course it wasn't here and I had to buy something here instead so on the 14th I called and canceled order. Like another contributor experienced, the self righteous snobs told me it couldn't be canceled because "I can't tell if it's been shipped". He transferred me to someone else who said it wasn't shipped yet it was still too late to cancel. Why? Oh, no reason, just because we use archaic methods of tracking / shipping / retrieving and can't cancel the order in process??? Anyway I got the item - too late - on January 21. I called to get a return label. The dimwits sent one - for USPS. I live in a NYC apt bldg and, no, USPS won't pick up at a building. So how the hell am I supposed to get a big box to a post office. Put it in a cab and pay even MORE money to cover their archaic incompetence? WTF? A few months ago I ordered two things and paid big money for RUSH delivery. Because one of the two items wasn't available they held the order up till both were available THEN sent it rush. Are you fricking kidding me????
Why send it RUSH if you couldn't rush the products. No brains at this organization. I like their products well enough but next time I will order from another reputable firm - I should have tried even Lands End. They at least stand behind their actions and are nice about it!