Longs Drugs Informative - Complaining - Pharmacy/Retail
I've been working at a Longs Pharmacy (Soon to be CVS) for over 4 years now. I could write a book about how many times a customer has complained about something that is out of our control. Insurance is my number one annoyance. Do customers not understand that no pharmacy MUST bill your insurance? We do it as a courtesy. We are NOT required to manage your insurance. It is not our job to find out what your coverage is or what you insurance information is or why your prescription costs so much/isn't covered. We do this is a service. Sometimes we don't have time so we ask you to do it. This is not because we're being lazy, etc. It's actually your responsibility to begin with. When did your lack of planning become my responsibility? I know I sound like a jerk and I'm sorry for being bitter.
Just know that if you handle a situation nicely, your clerk/tech/pharmacist will most likely do whatever they can to help you. And if you don't treat them well, they won't go out of their way then or in the future.