Cox Communications Inc Complaint - Vandalism Act Performed By Cox Technicians
LAKE FOREST, CALIFORNIA -- Two cox technicians were at my house on Saturday 1/24 to troubleshoot a non-working cable in my living room. Upon testing the cable, the technicians advise me that a new cable is needed. When the technicians did not perform their installation to my satisfaction, I asked them to halt their work. I advise them that I will perform the work myself. Not knowing at the time, I allow the technician to have access to my attic for a second time to retrieve his misplaced phone. When the technicians left(they fled without asking for any paperwork signed), I proceed to climb in my attic and install the new cable for my living room. To my horror I discover that the Cox technician has cut the existing cable in my attic. I finally manage to run a brand new cable from the living room to the cable splitter and got my new HD/DVR receiver to work perfectly.
I am very interested to know how many houses these 2 technicians have performed the same vandalism act and how will handle Cox management this incident?