Enchanted Fireside Complaint - Bad Customer Service - Quadra Fire-mount Vernon

Quadra Fire-mount Vernon - Complaint

Review by not too keen on 2009-01-26

Let's just start off by saying they knew that they had me in a corner when I was buying my stove. Last summer when oil prices were $4+ a gallon I wanted to by a stove and every place I went to were sold out and had a back order of at least 6 months. Now I had done some shopping around and the average price for the mount vernon was around 4,000 except for enchanted fireside, they were 4,800!!!(before installation costs). After doing the math for oil for one year @ the current prices(4.75), my wife and I decided to buy it anyway. So we put down our 50% and applied for low interest payment plan through their lender. Meanwhile they had told us it would take about 2 months before the stove would be in. that was fine because it still was summer. But about 2 weeks before the stove was to come in they informed us that our application was denied because they had decided to go with a different lending company and that we were responsible to come up with the rest of the money before they can install it. TOTAL BS!!! It took them 6 weeks to tell us this. then only 2 weeks to come up with 2,500. Then once it was installed had some problems with the stove and took them 2 weeks to get back to me. And even them they tried to blow me off!! It finally took me yelling at them to get someone to fix my stove. You should not have to yell at someone to get something fixed that they warranty!!!!

P.S. I also like when you call them and how they direct you call..... existing customers get and voice mail, but if your a new customer, you get to talk to someone directly in the showroom. Maybe you should take care of the people that have already given you business!!!!!