Vonage Informative - Fraudulent Charges!!
They are absolutely ridiculous! I purchased their devices but never made the switch to get service. Within a month, my credit card is being charged a monthly service fee. Of course I thought it was a mistake. NO! I called and the representative informed me they were charging my account for telephone services and the only way to discontinue the charge is to cancel the contract. I DIDN’T HAVE A CONTRACT!!! Although to humor them, I went through the process of canceling this non existing contract. I immediately called my credit card company to dispute the charge. The next month, same thing, they are charging me again for my non existing service. Again, I call my credit card, dispute it again. The following month is even better, they are now charging my credit card a $90+ fee for canceling my non existing contract. At this point, my credit card company required me to close the account as they said three “fraudulent” charges warrants a mandatory discontinuation of the credit card number. I am sure if I did not do that, the charges would still be going on. AVOID VONAGE!!! Due to the fact my credit card company refused to pay the charges, they now have placed the balance for the fraudulent charges into a collection agency's hand. In addition to all of this, even more disheartening is the level of difficulty I had in communicating with their representatives. They outsource their customer service to another country. While they speak English, they do not have an understanding of the language.
Stick to good ‘ol Verizon … you are guaranteed to speak to someone here in the United States and the customer service, from my experience, is always very professional.