Geek Squad At Best Buy Complaint - What A Scam! - Video Camera Repair
BOLINGBROOK, ILLINOIS -- I wish I'd found this site before I entered the doors of Best Buy on December 10, 2008. I wanted to videotape my granddaughter for the Christmas holiday, but the camera would not focus correctly. I thought I'd take it somewhere locally to have it repaired. I'd purchased it 2 years earlier at Sams Club. When I got to the Geek Squad counter there was only one guy working. He was not real familiar with using the stores computerized cash register and was having difficulty inputting my information. He called over a couple of guys for help a number of times. This should have been sign but I let it get by me and continued my patient pursuit of having the camera fixed. After a while a couple of other more knowledgeable (on how to use a cash register)employees showed up to help reduce the line that was forming. Those they helped were leaving out ahead of me.
Finally he inputs my data and says they will let me know the cost in a couple of days. I looked at the receipt and it said "estimated repair cost $98". He put the camera in the black camera bag I brought in and took it to the back somewhere. I stood there and watched him go back there, thinking I would never see it again. Well I didn't hear from them for quite a while. Christmas passed and I called them asking what's going on? They said they'd just sent it our a couple of weeks ago and were waiting for the estimate. The next day I get a call from a guy saying it will cost me $175 to replace a damaged part. I only paid $375 for it when it was new so I say no thanks, please just send it back.
Two weeks later I go to pick it up and they charge me $39 for shipping and handling and give me back my broken camera. They hand the camera to me wrapped I a thin plastic bag. No protection and no black camera bag. I ask the attendant where is my bag? He has no idea what I am referring too. I ask him to make a report. He claims he does but does not give me a copy of the report. I just called today January 26, 2009 and the guy that helped me the first time answers the phone. He supposedly checks what he took in that day and low and behold, there is no black bag listed... Stay clear of the Geek Squad!!!
They're are legally taking money without providing you any service at all. What a waste of time.