Ford Motor Complaint - Overcharged Money Than Estimated And Not Fixing The Car After Getting Money

Review by pruthvi on 2009-01-26
BRAMPTON -- Complaint about the overcharged money than estimated and taking too much time. As I went to Ford’s service station on 2nd Dec.2008 because my car ’96 mercury sable’ has heating and air conditioning problem (couldn't work). Ford’s service advisor estimated: 378 cd$ plus tax for the job after their mechanics investigated same in their service station. After few hours I got message from service advisor that estimated cost will be more because they has to installed one more part. Why this is not investigated before? So I paid extra money (total cd $402.37 + cd$141.25 = cd$543.62).

Now after doing this job, within 20 days again the car has a same problem. So I came to service station and ford’s service station replaced the part but charged me the labor cost. Why service station charged money for the same job for the same technical problem (This is under warranty). As I talked to service advisor and manager john for the same job and agreed to replaced part without any cost (more than estimated) on an 6th Jan. 2008.

On 12th Jan.2008 service station charged me 168 cd$ money for the job. Why service station keep charging money for the same job? After Taking again the money, I got a phone call from service advisor ** and she told me that my car is ready. When I went to service station and checked my car and found the original problem is still there. I checked with their mechanic and he then accepted that problem is not fixed and it’s not the problem with the part but the connection fitted into the part? That means it’s not properly done the job.

Again they gave me appointment and I put my car in their service station and waste my time and again I got a phone call from ford’s service advisor that car is fixed. I went there and checked with their manager ** and found that car is not fixed. Manager ** told me to come again. What is this? Why the problem is not fixed properly.

Now they are telling me that they need to put some more parts inside the car. Because after charging again 168 cd $ the car is not fixed and calling me on phone that car is ready but in actual it’s not fixed. Ford’s service station not supposed to charge money again and again. They gave me estimate and it is supposed to be fixed in that estimated cost. But they charged me again 168 CD$ and but after getting this money they didn't fixed the car and said I need to pay 450 CD$ more to fix the problem.

I request them to complete this job as soon as possible and return the money. (More than estimated.) Now at this point I paid them (543.62cd$ + 168.65cd$ = 732.27 cd$ + cd$124.3 = 836.57 cd$). I paid 836.57 CD$ but actual estimated cost from them is 378 CD$ as this is written by ford’s service station on my invoice. They are wasting my lots of time and not ready to talk. Its looks like ignoring me. I am going to register the complaint to the Ministry of consumer and business services.
Comments:1 Replies - Latest reply on 2009-01-26
Posted by Soaring Consumer on 2009-01-26:
I'd file a suit in small claims court.

I would also get it fixed at another repair shop and sue them for those repair costs too since it should be under warranty.

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