Baldwin Fuel - Vernon, NJ Complaint - The Worst
VERNON, NEW JERSEY -- We used Baldwin Fuel Company in Vernon, NJ for well over ten years. During that time, we were consistently treated with a distinct lack of respect on all counts. Once, we were delinquent paying our bill, but we accepted their terms and paid upon delivery in full from then on. They constantly allowed us to run out of oil, and almost always on a weekend night when it was too late to run out and get some emergency kerosene. This happened every single time, even though we were on automatic delivery. The final straw that broke the camel's back occurred three weeks ago, during a serious cold spell. Once again, we ran out of oil. When my wife called the next morning, a Monday, for a delivery, we were told, "Sorry, we can't deliver until Friday." Well, that was IT. What are we supposed to do for five days, you idiot? I called one of their competitors and had a delivery that afternoon.
Then, I called Fredericks back and let them know in no uncertain terms what a POS company they were. My advice? If you live in Sussex County, NJ, stay away from Baldwin Fuel Company of Vernon.