Coxco Transmission Complaint - Clutch Kit Price Gouging
SAN ANTONIO, TEXAS -- Needing to find a shop to replace the clutch in my daughters 2005 Toyota Scion tc, I found Coxco Transmissions website and had my husband contact them. The manager told my husband that they would tow the car to the shop for free and that the repair cost would be $389.00 labor plus the price of the clutch kit. Having already researched the price of clutch kits we knew that they could cost anywhere from $147.00 to $319.00, we decided to let Coxco begin the repair. The next day I called to see how the repair was going and to get a price. The manager told me that he had to get the part and that once he had it, the job would take a couple of hours but that it should be done that day. Less than an hour later, my daughter called me and told me that the manager called her and said the total repair cost was going to be $1500.00. She told him that she had to call me. When I questioned the manager as to why I was paying over $1100.00 for a part that shouldn't cost more than $319.00, he told me that it was the only clutch kit in the state of Texas. I told him to stop work on the car, that I would have a tow truck take it to the dealership. He told me it was too late, that the part was already in. He then told me that he would 'discount' the the job to $1275.00 making the price of ' the only clutch kit in the state of Texas' a little over $800.00. When I got to the shop and asked the manager to see a receipt showing he paid that much for a clutch kit, he refused. When I asked him the name of the parts place he bought it from, he again refused to tell me. I wasn't yelling, or being rude or cussing the man. I was just asking him to justify the price to my satisfaction. He finally told me this: "Thats not the price I paid for the clutch kit, thats the price YOUR paying for it."
I plan on filing complaints to the BBB as well as the Federal Trade Commission and take this issue to small claims court if I have to.