Circuit City Complaint - Scammed By Circuit City
TEMPLE, TEXAS -- I then went to my local Circuit City in harker heights Texas and was told by the girl at the door who I had to wait to get off her cell phone making dinner plans that "Circuit City sells all items to a liquidator and I have to contact the liquidator to find out why it is reported stolen." I asked did she know how I would find out the contact information to the liquidator, " how would I know that information, do I look like a phone book" is the response I got. I then requested to speak to the manager and was told, "they are all unavailable for such a stupid reason....You need to deal with Virgin mobile...You are probably not wanting to deal with them 'cause you knew the item was stolen and now you don't want it" my husband at that time, got very angry. He asked 2 other people in the store to speak with the manager and was told by them that the managers were busy and we needed to call the 800# or deal with Virgin mobile. I have never in my life been treated in such a manner by anyone. I have called and spoke with the 800# representative The last representative I spoke with was friendly and said she was sorry for what happen when I asked for the the 800# for the complaint line. She said she would document the information under the case number already on file. And I needed to call back on Monday to speak with a supervisor in the richmond or richland office...She said she was sorry but their office was closed and wouldn't be open until Monday. I said I would call back on Monday and speak with the supervisor. I would like for someone to find out how it is possible that I purchased something from one of your stores, with a receipt that shows I paid for it and it is reported stolen by the Virgin mobile company.
This was a Christmas present for my daughter who I had to go out and buy another phone so that she was able to actually have the only present she asked santa for. I feel insulted, cheated, and belittle by not only the first 2 reps I spoke with at the 800#, but the people at the store in Circuit City in harker heights.