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Circuit City/Citi Assure Warranties Complaint - Scammed By Circuit City And Their Warranty

Review by DavFitz on 2009-01-27
LANCASTER, PENNSYLVANIA -- I sent a laptop for repair on Jan 10th and as of now "27th" have not received it back (was told it would take 7 days). The company folded on the 16th and could not find the computer. I have spent over 18 hours on the phone trying to track it down and get some info on the repair or replacement. The back of the computer was warped due to a motherboard problem that caused the exhaust port of the unit to melt. The insurance company "CitiAssure" told me that they are now sending it back to me with NO REPAIRS! The explanation they gave was "it was due to accidental damage."! I treated the laptop like a baby and made sure to keep it from any accidents (it still has the plastic cover on it!). The hinge was also damaged due to the melting. Circuit City still has not given back the computer and keeps telling me it will arrive.

They also said that they would have given another one but since the liquidation company took over they can't help me. I guess nobody can now. Any lawyers out there!!!
Comments:2 Replies - Latest reply on 2009-01-27
Posted by msnanny on 2009-01-27:
You don't say how old your unit is but I might suggest that you leave CC out of it and contact the manufacturer.
Posted by Soaring Consumer on 2009-01-27:
Sue them for the value of the computer. They probably damaged the computer themselves to get out of their obligation, then they lost it.

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