Rent Max Miami Complaint - Stay Away From This Rental Company
MIAMI, FLORIDA -- On Jan 19 I rented a car from this company, thru their web page and online reservation. I waited at the airport for 45 minutes and only after the third phone call did someone in a private car and not the shuttle finally picked me up. I had to further wait for them to clean and prepare the car. total lost time one and a half hours. The rental office is in a COLLISION REPAIR SHOP !! The company would not accept the collision coverage that VISA credit card offers. I suppose that is because they are a ghost company and are not insured. The car I was given developed all sorts of grinding noises when accelerating and braking.
Worst of all is that they refused to return my cell phone when I accidentally left it in the car. I noticed as soon as I was dropped off at the airport (in the same rental) and immediately called. The mangaer Mr Joe, refused to return the phone. There is no question that it was in the car since I had used it parked in front of the "rental office" before returning the car. The car I rented was a Honda Civic plate # 725-HNJ contract # RMRC 402453.
I checked the company on sunbiz.org, their document # is P04000137386.
This company should be inspected, I believe that they are not licensed to rent cars, they have no insurance and the lack of set up suggests its another ghost company with a web page. By the way in their reservation page they do not inform that the collision coverage by VISA is not honored.