Gold's Gym International, Inc Complaint - Customer Service Unlikely
GILBERT, ARIZONA -- I used to love Gold's Gym...no nonsense type of place to just go work-out and not be bothered or have to wait for machines. NOT ANYMORE!
I have been trying to cancel my membership since Oct '08 and am still getting charged. We moved out of state and needed to cancel as the closest Gold's Gym is 45 minutes away from our new location. I spoke with one manager and he said just to call on Nov 18th to cancel and it won't be a problem that we are out of state, and we can fax info and we will not be charged, since it would be exactly one year from the start of our membership. So I call on November 18th and what do you know...he's no longer there. So I speak to the new GM named Ray and he says "Let me call member services and make sure it can be cancelled. Call me back though because I get busy and forget." I call him back the next day and leave a message. I call him back the day after and leave a message. He finally calls me back and he tells me "Yes it can be cancelled. Fill out this form and send it right back to me and you will only be charged one more month." I say "Fine" and send it over within 15 minutes. He let's me know he received and tells me not to worry it will be taken care of. So now it is January and I check my statement online and sure enough...there is another charge from Gold's Gym. My husband calls this time and he is told that our year is up in June and we will be charged until then! Are you kidding me??? Can no one do their job? So now I am disputing the charges, my husband is calling member services because they apparently don't know what to do and letting everyone know to not use this gym!!
I looked on their website and there is no information for anyone higher up and you can only fill out a form with your concerns/comments...this is asinine!