Ashley Furniture Complaint - Has Anyone Had A Outcome To Their Liking?
We bought furniture from Ashley furniture homestore only to be sent a damaged couch that is not repairable. We to have went through the same run around with customer service, warranty, managers, etc. Our original concern was if they replaced the couch (which they were willing to do) would the dye lot match? (we have leather furniture) I found out now through the service Alberta, CA website that we may fall under the misrepresented of goods through the fair trading act. While they did inform us that the couch had "minor damage", it was repairable.... what a lie!!! A rivet broke off of the main frame and they mickey moused it with a simple nut, bolt, washer. The one couch leg (they repaired the other one or so thats what the problem was as they told us) was even scratched up but we didn't notice this until I found the nut and bolt under the couch 2 weeks after we were delivered it and of course had to flip the couch over and find all the damage. The frame is even twisted! We assume that the couch fell off of something and dragged in order for it to cause this much damage! If I could add the pictures, I would!
Has anyone had a happy outcome? What about court outcomes? We just wanted our money back for the couch which we were told that we should read the fine print and Ashley does not allow for refunds as stated in the service policy. My question is how does the service policy even count when the product was misrepresented and sent to us damaged? I could see it if I ordered it and cancelled it. I shopped and paid for NEW furniture, not secondhand/damaged goods. I'd expected damaged goods if I shopped at a discounted store. Isn't their slogan misleading? Don't they pride themselves on workmanship/fine furniture?
BBB is no help and won't be to anyone as they quoted this "The BBB looks for companies to make a good faith effort to resolve the issue. Since the company is making an effort to “make things right” (replacing the couch), if you choose not accept this offer, we cannot continue to pursue this complaint."
To me, this isn't making things right, they should of done it in the first place instead of misleading me to think my couch was repairable.