McAfee Inc. Complaint - Poor Protection - Viruses Missed Which Caused Computer To Crash

Review by KevyJ on 2009-01-28
I purchased this product in July of 2008. At the end of January 2009, I had one computer crash because of 30+ viruses (and counting). McAfee scans showed continually that no problems were detected. After 18 hours and one DBAN autonuke, I'm working again. I immediately removed the McAfee product and bought new antivirus software. Once I completed a scan on my wife's laptop, the new program detected 48 problems, including one trojan horse and one hack file, both obviously high risk. However, the McAfee scan 6 hours before showed again, no problems? Customer service is little more than a stonewall.

We need to find out who we write to at McAfee headquarters to complain about this product. It needs to expressed to those who steer the ship. I was told by one supervisor that the entire McAfee management team cares about its product and its customers. Let's confirm this. Can anyone help with information?
Comments:8 Replies - Latest reply on 2009-01-28
Posted by Anonymous on 2009-01-28:
Sounds like you need to check the McAfee configurations and the firewall. You also need to be careful what web sites are visited and what downloads you open/install. Make sure you are updating the McAfee files on a regular basis.
Posted by KevyJ on 2009-01-28:
Thank you for the input and I understand what you are saying; however, I don't visit "off-beat" websites and the updates were always installed. This PC was used primarily for internet television.
Posted by MRM on 2009-01-28:
It just goes to show you that no internet security suite are completely safe from internet attacks.
Posted by Anonymous on 2009-01-28:
Video CODECS you may have installed could have been infected with the bad stuff. One doesn't have to visit 'offbeat' web sites to get infected. There are many online TV sites that install worms & Trojans without permission. Check the configurations to be certain that McAfee is scanning all types of files when downloading anything. Look at the security log for your router to see what it may or may not be catching. The router firewall, know as a hardware firewall, works better than software firewalls.
Posted by Anonymous on 2009-01-28:
Very helpful advice, PassingBy. When I was PC-based, I periodically backed up my critical files, dumped everything, and re-installed my OS. Doing so kept my machine fairly clean. "Fairly".
Posted by KevyJ on 2009-01-28:
That is good advice passing by and I truly appreciate the information regarding the router; however, McAfee is no longer in my PC's. I have done a comparison: the new software (webroot 6.0) has flagged high risk problems that McAfee overlooked in my wife's laptop. I have built two PC's now and I am easily able to clear a HDD. In addition, I realize the importance of backing up files. I ran into the rebooting and BSOD twice in this situation to the point where it required a total wipe.

I can fix the situation and certainly you could as well but what about the folks who know nothing about a computer? McAfee uses the terms "guaranteed" and "protection" quite often.

Thanks again for the router information. Do you know a name and mailing address of a McAfee executive in Santa Clara?
Posted by Anonymous on 2009-01-28:
KevyJ, I appreciate that you are responding to our posts. Most never bother, they just post and run away. Don't bother contacting McAfee. It would be a waste of your time. There's no perfect anti-virus software as they all work differently. Since Webroot is working for you then it's great. Make sure that you have completely removed any trace of McAfee. They have a utility that will do the job.
Posted by KevyJ on 2009-01-28:
Passing by: the reason I posted the item was to get back responses from knowledgeable individuals such as yourself. I do understand that all anti virus software will have its own idiosyncrasies, but I've never seen one behave like this before. Besides McAfee, I've used Norton, Trend Micro and now Webroot. Also, I realize that it will probably be to no avail to send a letter but I did pay for this and there was a problem. Maybe if several wrote letters someone would take notice. Thank you for your courtesy and for trying to help.


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