McAfee Inc. Complaint - Poor Protection - Viruses Missed Which Caused Computer To Crash
I purchased this product in July of 2008. At the end of January 2009, I had one computer crash because of 30+ viruses (and counting). McAfee scans showed continually that no problems were detected. After 18 hours and one DBAN autonuke, I'm working again. I immediately removed the McAfee product and bought new antivirus software. Once I completed a scan on my wife's laptop, the new program detected 48 problems, including one trojan horse and one hack file, both obviously high risk. However, the McAfee scan 6 hours before showed again, no problems? Customer service is little more than a stonewall.
We need to find out who we write to at McAfee headquarters to complain about this product. It needs to expressed to those who steer the ship. I was told by one supervisor that the entire McAfee management team cares about its product and its customers. Let's confirm this. Can anyone help with information?