Comcast Corporation Complaint - Terrible, Terrible Customer Service And Misinformation
HUNTSVILLE, ALABAMA -- I had cable TV installed about 3 months ago in 2008 by Comcast. Initially they requested $90 upfront to be paid to the installer, which was acceptable. I was not at home when the installer came, but my daughter was there. The installer apparently did not want to get dirty and did not go under the house to install the cable, instead he ran approximately 30 feet of cable around two bedrooms and across doorways to change the location of the cable entries to the rooms. This was not acceptable, and I called Comcast to complain. At that time I spoke with a very nice lady who advised me this should not have been installed in that manner and it was a liability for THEM. She offered to send an installer back to my house FREE to install this correctly.
The previous installer also only turned cable on in two rooms in the house, those with digital boxes I had ordered. The rest of the house had cable connections in every room but none of these worked. The lady on the phone also told me these would be turned on as well.
When the installer came over he stated I would owe him an additional $90. I advised him of what the lady on the phone had told me - it would be free. He said that would need to be adjusted on a bill and he did not know anything about that. I immediately called and requested a supervisor who they say will call me back. This was in December 2008, and I have not heard from them yet. I received my bill again last week, which now has an installation charge of 44.90 for an additional cable. I have again called Comcast and requested to speak with a supervisor who they say will need to call me back and as of today Jan 28, 2009 still waiting. I am sick of spending my hard earned cash for poor customer service.
In the medical field I work in, we are required and expected to provide high quality and honest service. I expect the same consideration from those I choose to spend my money with.