Time Warner Cable Complaint - Digital Phone Connection Fiasco
MILWAUKEE, WISCONSIN -- Time Warner Cable spent an entire month's duration, 5 service calls, numerous hours at my house, and many conversations with customer service and technicians and could not seem to provide me with a phone that worked ( i.e. for both incoming and outgoing calls).
The fourth service call to my house resulted in an hour visit and the result was that the technician CUT THE PHONE line leading into my house in hopes that this would fix the problem.
After each home visit, which involved a 2-3 hour window, and up to two hours in my home, the technicians systematically reset the order to "canceled" so that the records of multiple visits would not count against the technician.
During my final call to customer service, the supervisor advised me that the issue was my fault because all of the orders for repair were "CANCELED" and that there was "No way a technician would cut the phone line".
Needless to say, I have switched to another company and the FIRST thing they did was repair the phone line!!
Please note that from the beginning of my new service on Dec 18th through Jan 26th my phone did not work. I am, in fact, still waiting for a call back from the supervisor of the technicians (waiting since 1/25/09). I have called him twice and still, no response.
Time Warner subs out the technical work and must be losing a bundle of money. Now I know why cable services are so expensive.