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Pergo Complaint - Guarantee Isn't Worth The Paper It's Written On

Review by twothdr on 2009-01-28
CHESAPEAKE, VIRGINIA -- About 10 years ago we bought Pergo flooring from Home Depot. There were several brands of laminate flooring available but we selected Pergo because it was guaranteed for 15 years. We have since installed it throughout the house. About 2years after the first purchase we tried to extend the flooring into an adjacent room and found out the pattern was discontinued. So if we ever had to repair a section we couldn't and had to replace the whole floor. Last year we noticed in the original room we had almost 40 corners had worn thru to the black layer under the white pattern. They were located randomly throughout the room in both heavy and lightly used areas. The areas looked like holes in the floor even though they were smooth. Since the guarantee included normal ware, we contacted Home Depot who passed it off to Pergo. After a while they sent a man who spent 3 hours conducting unbelievable tests. We got a 5 page report in which they blammed everything but global warming for the worn spots. I will gladly send anyone a copy of the report. In the end they laid the blame on the Home Depot installation department who guarantee their work for one year.

What I am trying to tell you, is DO NOT PICK PERGO LAMINATE FLOORING BASED ON THEIR GUARANTEE. It is non-existent. Pick the pattern you like from the cheapest vendor. They all discontinue the patterns after a year or two and will always find a way to squirm out of honoring their warranty.
Comments:1 Replies - Latest reply on 2009-01-28
Posted by dan gordon on 2009-01-28:
I'm a flooring rep who worked selling laminate products. If the corners are broken or 'worn' thru its most likely because of movement of the flooring and is an installation related problems. Normal wear is walking thru the finish down to the backing. Most flooring have warranties that sound good but don't amount to much. Unfortuanatley there is no 'manufacturing' defect and thats why it was turned down. Just because its 'damaged' obviously doesn't mean the damage was caused by a defect. Most product complaints deal with scratches, cleaning and other maintenance issues.

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