Chevrolet Service Complaint - Second Hand Part Installation
I am writing this complaint for my friend since he cannot write English. We live in Turkey, Adana and my friend owns a 2008 Chevrolet jeep. A few months ago he has taken his jeep to the Chevrolet service in Adana and he was informed that the jeep needs a new part. And when he returned to check on the jeep, he caught them putting a second hand steering wheel box in his car. They had big argument and he insisted on a new part. He found out that Izmir is the center and they ordered the new part for him, it has been over 2 months and the part has not been put. We know that Chevrolet is very careful about its brand and it values the customer satisfaction.
Unfortunately, Adana service tried to put second hand part from local area and trick my friend as if it was new. Please know what is going on at Adana location. We wanted to let you know.