Carnival Cruise Line Complaint - Smoking And Drug Use On Board - No Help From Customer Service/Security
GALVESTON, TEXAS -- We took a family cruise over the Christmas break choosing Carnival for its ports of call, and three person and balcony cabin availability. It was such a mistake to have chosen Carnival. On day one we waited for 7 hours to board with no information provided from the cruise line even after numerous phone calls to the emergency line. Finally we boarded - too late for the late dinner seating. The next day people were smoking everywhere on deck around the pools. Our youngest has severe allergies and is asthmatic to the smoke was a real problem. We moved five times trying to find a smoke free spot before giving up to go inside and at least enjoy our balcony. Wrong - smoke there too from the adjoining cabins. This pattern continued all through the cruise with the addition of drugs being regularly smoked on the balconies following our stop in Jamaica. Security, customer service and even the cruise director were informed and contacted numerous times to no avail. We could not use the public areas or our balcony for the duration of the cruise. Carnival refused to enforce their smoking rules continuing to serve drinks to guests smoking in unauthorized areas. I called Carnival headquarters again as soon as we got home and was told how "concerned" they were. It is now several weeks later and still no follow up. Corporate "concern" obviously is well matched with the shipboard "concern" for our safety and well being.
Having cruised many times before, I know there are different levels of service and safety available I feel as if I have been cheated out of our vacation time as a family not to mention thousands of dollars. We had never cruised with Carnival and will not entrust our care to them again.