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Eastman Kodak Company Complaint - Camera Repair - Kodak P880
Kodak P880 - Complaint
MAUREPAS, LOUISIANA -- DO NOT SEND YOUR CAMERA IN FOR REPAIR! While in the process of taking pictures I turned my camera off and when I tried to turn it back on, nothing happened. I researched and found Precision Camera. Their reviews were about 50/50 so I choose to go straight through Kodak. After the diagnose your problem over the phone they tell you what it will cost to repair, you have to pay first and then they send you emails telling you what to do. After the took my money I went to my email and found out they send my camera to Precision Camera! I called them back and was assured there would be no problem. HAHAHAHAHA! Precision OF COURSE called to say there was EXTENSIVE damage to my camera (not hardly) and that it could not be repaired to contact KODAK. I did and they said they would send me a replacement camera since I had already paid (not sure what that has to do with it). If they did not have the same camera they would send me one comparable...hmmmm. That is the key word. I asked for my old camera back and they said they could not. I paid $700.00 for a camera 2 years ago, I received a camera listed for $134.99 (refurbished and will not turn on), plus I paid them $167.00, it cost me $26.00 to mail it to them and they have my camera.
After many phone calls and the words you will receive an email to complete a survey (WHO CARES) I gave them my camera, my money and they are laughing all the way to the bank. I am insulted, angry and disappointed. NEVER will I buy another KODAK property. My neighbor just received his out-of-warranty SONY back, nice, fixed and has a smile on his face.
After many phone calls and the words you will receive an email to complete a survey (WHO CARES) I gave them my camera, my money and they are laughing all the way to the bank. I am insulted, angry and disappointed. NEVER will I buy another KODAK property. My neighbor just received his out-of-warranty SONY back, nice, fixed and has a smile on his face.
Comments:
Posted by Soaring Consumer on 2009-01-29:
Typically what I do when I send a product back is to take pictures of the product to prove that there was not additional damage if they make that claim.
Since they sent you a different camera that wouldn't work you should demand a free new replacement especially considering that they overcharged you and ripped you off in the first place. If they refuse or tell you that you need to pay more money to fix the new one, sue them.
Since they sent you a different camera that wouldn't work you should demand a free new replacement especially considering that they overcharged you and ripped you off in the first place. If they refuse or tell you that you need to pay more money to fix the new one, sue them.
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