Dell Computer Corporation Complaint - Why Dell Is The Worst To Do Business With
TONAWANDA, NEW YORK -- Well I am not jumping through any more hoops. My boss pays me quite well to be doing IT work not answering emails, and tracking someone down and spending hours on the phone repeating myself to someone that doesn't care or understand what the problem is. Consider this a discontinuance of our services, relationship and any and all contracts between Worldwide Travel Staffing and Dell. This is something the representative should have done from the get go. I never got confirmation of the order, (I had to call to see if the order was even placed! 2 weeks later because we were never notified by email.). I never got sent an actual itemized order to review. I am just plain fed up with the passing of the buck. We will no longer purchase anything and I do mean ANYTHING from Dell.
You would believe that someone would care how their customers are being treated... and trust me I have filled out every single one of those STUPID surveys because maybe someone that was sitting down and sipping a coffee and stuffing their face with a donut would possibly read some of them. Obviously they DON'T. Obviously someone should go over and knock on Mr. Dell's door and say .... UMMM sir I think WE HAVE not A PROBLEM but SEVERAL PROBLEMS. I am so sick of well customer care will fix it. I have a copy of all the RUDE and I do mean RUDE emails from customer care and I have all the one's I have sent to CUSTOMER care ... because I have had to repeat myself several times to them because they DON'T UNDERSTAND ENGLISH.
I still have an ISSUE SINCE LAST OCTOBER THAT HAS NOT been rectified as to THIS VERY DAY. IT was a return of a battery backup that was MISS ORDERED .... hmmmm detecting a pattern here. Which we sent back and still have not received credit for and its been 4 MONTHS. Trust me if customer care doesn't get their PACKAGE back to them in 24 hours they call, whine, be rude and demand you get it back ... but when it's your money look out!
The definition of INSANITY .... doing something over and over again and expecting a different result when the result is always the SAME ... in this case DELL NOT CARING , NOT ANSWERING, AND MESSING UP ORDERS.
AND TRUST ME I DON"T WANT TO HEAR FROM ANOTHER CUSTOMER CARE PERSON EVER!!!! I shouldn't in the first FRICKING PLACE!!!
This company in as little as 6 months of dealing with our business has messed up orders and shipping them to the wrong addresses. Their CUSTOMER care ... well it should be CUSTOMER WE DON'T CARE is at best the worst use of human man power in the world. They are rude, hard to understand, and are not flexible. They are definitely reading from computer screens to your responses they give you.
When they make a mistake at DELL be sure the BUCK gets passed around! Ample responses call customer care ... where you have to wait 20 to 30 minutes to be told .... "Have you talked to Technical Support? No well I will transfer you." Yet I didn't have a technical support issue but a missing part issue.
Then in a day or two you get this wonderful email with a question about how CUSTOMER WE DON'T CARE did handling your problem. Yet I have filled out every single one of them and guess what .... TYPICAL DELL no one contacts you to find out why you filled out the survey the way you did. Or guess what ... DELL CUSTOMER WE DON'T CARE and DELL EXECUTIVES DON'T CARE ... or something should have been done in 6 months time!
When there is a problem YOU will have to jump through a lot of hoops ... and believe me there is nothing more frustrating than trying to just get what you want done. Now don't get me wrong ... DELL sells some great products, TRUST ME they do ... it's just they won't STAND BEHIND THEM, because they screwed up your order, sent it to the wrong address, or tried to return a defective part, or tried to get a part they FORGOT to include in the order!
Now Dante's Inferno would be a better place to do business with then DELL trust me. I have tried to get a hold of someone (English speaking, warm blooded, and that cared ... but Michael Dell's mom must be in a secured padded room in the DELL CUSTOMER WE DON'T CARE building.)